Welcome to Goldilocks
AI-powered customer support that actually knows your product
What is Goldilocks?
Goldilocks is an AI-powered customer support platform that uses your documentation to answer contact questions accurately. Unlike generic chatbots, Goldilocks is trained on your content, ensuring responses are grounded in what you've actually written - no hallucinations, no made-up answers.
How It Works
Goldilocks uses Retrieval-Augmented Generation (RAG) to provide accurate, contextual responses:
- Training - Upload your documents, FAQs, and website content
- Configure - Set up AI personas with the right tone and behavior
- Deploy - Add the chat widget to your website
- Learn - Gain insights from contact conversations
Key Features
Knowledge Management
Upload documents, crawl your support site, and create FAQs. Goldilocks automatically processes and indexes your content for intelligent retrieval.
AI Personas
Configure multiple AI agents with different personalities - from friendly support reps to professional technical advisors. Each persona can have custom instructions and behavior settings.
Automated Workflows
Trigger actions based on conversations. Connect to webhooks, Zapier, or Make to automate tasks like creating tickets, updating CRMs, or sending notifications.
Analytics & Insights
Understand what your contacts are asking about. Get daily rundowns, track performance metrics, and identify signals.
Contact Memory
Goldilocks remembers returning contacts and their preferences, providing personalized support across conversations.
Getting Started
Ready to set up your AI support agent? Start with these guides:
- Quick Start Guide - Get up and running in 5 minutes
- Setting up a Support Agent - End-to-end support agent setup
- Understanding Your Dashboard - Navigate the platform
- Key Concepts - Learn the terminology
- Help Center - Public-facing help site (add-on)
Need Help?
If you have questions about using Goldilocks, you can:
- Browse this documentation
- Check the Troubleshooting guide for common issues
- Use the chat widget in the bottom right corner
- Contact our support team at support@goldilocks.chat