Help Center Overview

The Help Center add-on gives you a beautiful, public-facing documentation site powered by the same content that trains your AI. It is an optional add-on ($29/month) available from your dashboard.

When to Use Help Center

• You do not have an existing knowledge base or help site
• You want to upgrade from basic docs to a polished help center
• You want a single source of truth: one content set for both human readers and your AI

Key Features

• Unlimited articles with rich formatting (Editor.js blocks)
• AI-powered authoring – Writing Coach and Magic Write
• Content gap detection – AI analyzes conversations to find missing documentation
• Dual analytics – Human page views and AI retrieval counts
• Custom branding – Logo, colors, custom domain support

Relationship to Training

Help Center articles are stored separately from Training documents. You can:

• Import from Training – Convert existing Training documents into Help Center articles via the Migration Wizard
• Create new – Write articles directly in Help Center
• Both feed your AI – Help Center articles and Training content both power your AI agent's responses

Getting Started

1. Enable the Help Center add-on from your dashboard (Settings > Billing or Add-ons)
2. Navigate to My Help Center in the sidebar
3. Create sections and articles, or import from Training

Documentation